Showing posts with label books. Show all posts
Showing posts with label books. Show all posts

Wednesday, October 26, 2022

Doing Discovery - A Book Review

 

Doing Discovery

BOOK REVIEW 

"Doing Discovery"   by Peter Cohan

The "Dash To Demo" is a curse of the technical sales profession. It's no good giving the best demo or pitching the perfect product presentation if you don't have a clear target. "Doing Discovery" can help you solve that problem.


In over 350 pages, Peter Cohan lays out a methodology and a philosophy for the *most* essential part of the sales process. It's about time someone wrote at length about this topic! The book contains theory blended with practical application, tips, techniques, and multiple "what-ifs." You'd be hard-pressed to find a scenario that is NOT covered in the book. However, your most challenging problem will be figuring out which parts of the methodology to apply and which are not relevant to your portfolio. You'll need to compress the text down to the essentials for those of you operating in a highly buyer-educated, rapid sales cycle environment.

It's essential reading for every Sales Engineer. That said - arm yourself with sticky notes, highlighters (real or virtual), and a pencil. There are no chapter numbers, no index, and there is a massive amount of text. It's not for visual learners! A suggestion for the Second Edition (already made to Peter) is to "do the last thing first" and start with some graphics.


To see more of our SE Reading List, visit the MTS Website

Friday, April 15, 2022

The Fourth Edition !!

 

Yes!  The Fourth Edition of Mastering Technical Sales is finally (May 2022) available. A few weeks late because of the "Supply Chain Issues"!. It's 420 pages and 160,000+ words of blood, sweat, love, and tears.  

I took the opportunity to rewrite every chapter to incorporate all the changes in people, processes, and technology since 2014. There are additional chapters on Business Value Discovery, Virtual Meetings, Storytelling, Value Engineering, Compensation, Personal Branding, The Subject Matter Expert, Career Progression, and much much more.

A full list of locations where you can purchase is below. As of now (early July) all of the international Amazon stores should have the book. 

If you're interested in bulk purchases please contact me and I can connect you directly with the publisher for an even better deal!

Enjoy the read.

Publisher

Location

Link

Artech House

Americas

https://us.artechhouse.com/Mastering-Technical-Sales-The-Sales-Engineers-Handbook-Fourth-Edition-P2257.aspx

 

Artech House

EMEA

https://uk.artechhouse.com/Mastering-Technical-Sales-The-Sales-Engineers-Handbook-Fourth-Edition-P2175.aspx

 

Amazon

Americas

https://amzn.to/3rrSsJO

 

Amazon

UK

https://www.amazon.co.uk/Mastering-Technical-Sales-Engineers-Handbook/dp/1630818720

 

Amazon

Australia

https://www.amazon.com.au/Mastering-Technical-Sales-Engineers-Handbook/dp/1630818720

 

Amazon

Germany

https://www.amazon.de/-/en/John-Care/dp/1630818720

 

Amazon

Italy


Amazon

France

https://www.amazon.fr/Mastering-Technical-Sales-Engineers-Handbook/dp/1630818720

 

Amazon

Spain

https://www.amazon.es/Mastering-Technical-Sales-Engineers-Handbook/dp/1630818720

 

Amazon

Brasil

https://www.amazon.com.br/Mastering-Technical-Sales-Engineers-Handbook/dp/1630818720

 

Amazon

Japan

https://www.amazon.co.jp/-/en/John-Care/dp/1630818720

 



Wednesday, January 5, 2022

The Social Sales Engineer - Book Review

 

This book is really a love story for Sales Engineers in disguise. We follow the journey of our hero, Elias, as he meets his true love, and simultaneously learns to love both his potential and himself.  In The Social Sales Engineer, author Patrick Pissang uses an entertaining blend of philosophy, quantum mechanics, and pop psychology; all mixed with tea, to guide us through the development of Elias from a meek, timid, and self-doubting SE into a hero of his own making who wins the girl, achieves fame and fortune, and saves the planet.

There is something of Elias in each of us, and that is the beauty of the book. It probably won’t directly help you to give a better demo or improve your PowerPoint pitches, yet it will help you in a journey (if you take the first steps) to self-realization and potentially a bit more happiness, innovation, and joy in your SE life. That’s not a bad return for under $20. Give it a read!

To see the full SE Library visit our Reading List page. 

Tuesday, July 12, 2016

More About The Trusted Advisor Sales Engineer


Today is Launch Day for the Trusted Advisor Sales Engineer eBook! It has been available for pre-order for the last two weeks and is now e-shipping from the major Amazon global distribution outlets. The demand has been fantastic and I'm confident it will (at least for a day) be one of the top selling eBooks on the Amazon platform.
 
Here are some additional locations to learn more about the book, the training program and the original concept that started it all.
 
The original Trusted Advisor Sales Engineer article.
 
A follow-up about Listening Skills and Trust.
 
An outline of the Curriculum
 
The Book Page (with supplemental download files)
 
 
You can order the book from these locations:
 
Country
Link
USA
UK
Germany
France
Spain
Italy
Netherlands
Japan
Brazil
Canada
Mexico
Australia
India
 Enjoy The Read!!
 
 


Wednesday, June 29, 2016

The Trusted Advisor Sales Engineer eBook Is Available For Pre-Order


I'm thrilled to announce that The Trusted Advisor Sales Engineer eBook is now available for pre-order from Amazon. The official launch date is Tuesday July 12th.

Here is the description:


Sales and Pre Sales Engineering leaders across the world have used the Trusted Advisor label hundreds of times over the past fifteen years. Yet it really doesn’t mean that much without a lot of explanation. You may be thinking about some of these questions right now. Becoming a Trusted Advisor is not as simple as it sounds, which is why so many organizations either never try, or make a half-hearted effort. Trusted Advisor – two words, five syllables and fifteen letters hide a massive complexity. For the first time ever, there is now a book specifically designed to start the individual Sales Engineer on the journey to becoming a Trusted Advisor.

Section One covers how to define and actually measure trust with your clients. Section Two looks at the practical aspects involved in building trust through Discovery, Presentations, Demos and all the other standard activities of an SE. Section Three examine how to get started and put it all into practice - both for individuals and for SE teams.

This is not one of those tiny 40 page eBooks. It's over 150 pages and 45,000 words of thoughts, ideas, best practices and real life examples based on dozens of clients and thousands of students who have already taken the Trusted Advisor Sales Engineer workshop.


The full list of pre-order sites is:



Country

Link

USA


UK


Germany


France


Spain


Italy


Netherlands


Japan


Brazil


Canada


Mexico


Australia


India

 

Thursday, July 31, 2014

The Solution Selling Empire Strikes Back


I had a quick trip out to Las Vegas this week for a fun ½ day whiteboard class with a new client, and decided to use the air time to clear out some of my backlog of business books. It was either that or dive into Book 5 of “Game Of Thrones”.

So I picked “The Collaborative Sale” and here is my review and my thoughts – in a longer version than the website or the August newsletter – and written from the Sales Engineering viewpoint.

Classic “Solution Selling” has come under fire and criticism since the publication of The Challenger Sale and the July 2012 Harvard Business Review article titled “The End Of Solution Sales”. The Collaborative Sale by Eades and Sullivan is basically a somewhat artificial and heavy 210 page defense of Solution Selling. Updated and modernized, it pushes the concept of collaborating with your customer to end up with the correct “solution”. You do this, as a seller, by adopting one of three personas – the Micro Marketer, the Visualizer and the Value Driver.

My issues (or pains) with this book is that:

#1 – It is extremely salesrep focused, to the point of placing the rep at the top of the pyramid and everyone else subservient to him/her. I may be biased based upon my target audience of Sales Engineers, but this book seemed worse than most in assuming that no-one else really matters and that the rep solely sets strategy. We all know that doesn’t (or at least shouldn’t) happen and that on many occasions the old-hand SE has to introduce the new rep to the politics and history of the account and then continually course correct.
#2 – The basic strategy of artificially adopting and shifting persona seems like you are not being true to yourself or the customer. It’s hard to become the “Trusted Partner” if you aren’t being honest with the customer – they’ll see through it. The personas need to become learned and natural behavior rather than forced tasks and interactions.
#3 It is fixated upon Buyer 2.0 and that’s already last year’s model. Much of the statements about Buyer 1.0 and implicitly Seller 1.0 are straw men designed to make a case, rather than be rooted in reality. The market, the competition and the buyer are constantly adapting, and you need to do that as well.
#4 The coaching strategy is based upon weaknesses and gaps rather than building strengths. Any manager who approaches account reviews with their reps in terms of “what did you do wrong” isn’t going to get too far. Imagine if your manager started with “let me tell you the 10 things you did wrong in that demo”.
#5 I feel (and this is just a feeling and is never explicitly stated) that the importance of Discovery in the Collaborative Sale is diminished on the basis that the customer is already 50-60% of the way through a deal and you are always in catch-up mode. My take is that Discovery is becoming even more important rather than less for the SE community. Sales should take it that way as well.

 As an SE I don’t feel there is much to gain from this book versus good old The New Solution Selling (which I do recommend) unless your company is actually adopting this process. There are changes in promoting customer alignment rather than control and the sections on technology you can use to create a self-brand are interesting, but that’s about it.

I do know that SPI (the folks who own Solution Selling) run great classes with role plays and practical examples that have to be far more on target than this book which focuses on the what, but never on the “how do I do that?”.

This isn’t a book for the SE library. The Challenger Sale is more applicable and on point than the Collaborative Sale.

Sunday, July 6, 2014

The Third Edition Is Available!

The Third Edition of Mastering Technical Sales was sent out to bookstores on July 1st. Allowing for the US July 4th holiday the books should be available from Amazon and (my publisher) Artech House during the week of July 7th. The Kindle ebook version will take another week or two.

Since the 2nd edition was published in 2008, a lot has happened, both in our knowledge and the technical SE field in general. We added 4 new chapters around Business Value Discovery, WhiteBoarding, The Trusted Advisor and Building ROI Cases and we also updated practically every other chapter with revised content reflecting our international and non-software experiences over the past six years.

I'm thrilled to announce that the book has received a number of large pre-orders from technical SE teams and that I'll be doing several internal video interviews for various clients. As a little bit of blatant self-promotion - if you are interested in a large bulk order or making the book part of your onboarding program (which dozens of companies have already done) please contact me and I can link you up with my publisher. I am also working on getting a Chinese version available later this year.

What's next? Work is already underway on The Trusted Advisor Sales Engineer. That's an eBook intended as an extension to MTS that deals with the often fuzzy topic of what it takes to be a T/A. It's written from an SE point of view, and includes some unique measurement capabilities for Trust - so you can judge how well you are doing!

Thanks for reading and please be sure to give me any feedback about the Third Edition that we can include in the Fourth!!

Tuesday, May 6, 2014

The MTS Sydney Edition


Welcome to the Australian version of the blog, live from Sydney. This is an exciting couple of weeks as I'll be down under conducting a number of dinner speeches, meetings and training workshops. That also means that the May newsletter was delayed a day because of time zone issues - it should be out 8am on Wednesday 7th May East US Time.

This months lead article is The Challenger Sales Engineer - where I give six great reasons why the Sales Engineer is the perfect person in the sales team to execute on the Challenger premise. It's something that every good SE has known for a long time, but often a lack of courage, permission and corporate culture gets in the way.

Article #2 is an update to "The Stress Free Demo" and examines a dozen things the SE can do to reduce the possibility of things going wrong in 'the big demo". It's amazing how much relates to planning and preparation!

Book Of The Month is Gerry Weinberg's Becoming A Technical Leader. It's written more from an It-problem solving point of view, but has some great insights in dealing with and motivating the "techie". And there is a varying percentage of techie in every Sales Engineer.

Also - a reminder about The SE Manager Pocket Guide if you didn't download it during April, and also that I finally released my video series "The Consultative Sales Engineer".

Good Selling!

Sunday, July 17, 2011

Wisdom Through Beach Reading

I spent most of last week visiting St. Kitts and Nevis down in the Caribbean.  Relaxing and not working – a very pleasant experience. My intent was to sit on the beach and catch up on all my reading using my trusty Nook. All went well until mid-week, when I discovered that Barnes & Nobel will not let you purchase and download any eBooks if you are physically outside the US or Canada. At that point I was out of easy beach books, all my wife had to offer were romances, so I turned to the collection of business books I had stored and dived in. That’s a long way of saying I will be reviewing several books this month.

I started with David Siteman Garland’s Smarter, FasterCheaper. It’s a book reminiscent of one of those self-improvement shows on American TV at 4am and put me to sleep faster than sunshine and a few rum punches. It should be titled Boring, Verbose and Obnoxious – now I have to admit I only got ¾ of the way through it and there could be amazing pearls of wisdom in the last ¼, but I doubt it.
Next was John Medina’s Brain Rules. I quote John several times in my seminar so I enjoyed reading the whole book in which he cites 12 rules for the brain to function perfectly. It’s relevant to the SE because it deals with teaching and remembering – both on the giving and receiving end.
Finally I’m partway through Getting To Yes by Roger Fisher and I’m really enjoying the book. It’s effectively an introduction to negotiation and seems to apply both professionally and personally. I have already made notes about how an SE can better negotiate with a salesrep, a sales manager, their immediate manager and the customer - never mind friends, family and significant others! I think it’s going to be the best of the three.

The moral of all this is having spent six weeks reading about mistakes and how to correct them, I neglected to be fully prepared for my vacation and ran out of trashy beach reads so was forced to start thinking about business again. A steep price to pay!

Wednesday, January 12, 2011

Now On Google Books

For those of you who have been asking about the electronic availability of the MTS Book - Good News at last. Mastering Technical Sales: The Sales Engineers Handbook is now available at the Google Bookstore. Also - according to my publisher - it is now with Amazon in the process of being Kindle-ized. Stay tuned.

Tuesday, April 13, 2010


I've often wondering why certain things (facts, songs, people..) got "stuck" in my brain, and others didn't. Surely if there was a way to harness that information in a sales situation it would give you a major competitive advantage. Made To Stick by the Heath Brothers attempts, and for the most part, succeeds in explaining the stickiness of ideas.
I've long been a fan of doing something different to make my product and services stand out and be memorable. After reading this book I can now put a little science behind the differentiation. The book isn't directed at salespeople, in fact it's really directed at anyone who needs to communicate more effectively - which would be about 99.9% of the population. I'm adding this book to my Recommended Reading List For The Sales Engineer as its probably going to be the best $20 you spend on yourself this year.