Wednesday, January 21, 2009

Tough Talk For Hard Times

Thomas Hoffman's cover story in the Jan 19th edition of Computerworld is subtitled "Nine Ways To Get More Out Of Software Vendors in 2009".

Now, I'm all for customers driving a fair and reasonable bargain and always asking for a little more. Indeed, in these hard times I am all for the customer and the software supplier to renogiate a contract if both sides get something out of it. Yet this article takes us back twenty years to when a vendor was exactly that - a vendor. No thoughts of partnership, trusted advisor or strategic supplier - just a miserable old vendor. It is a very one-sided view of the relationship with nothing in there for the vendor, except, eventually, some revenue. I thought we had gotten past that by now.

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