Thomas Hoffman's cover story in the Jan 19th edition of Computerworld is subtitled "Nine Ways To Get More Out Of Software Vendors in 2009".
Now, I'm all for customers driving a fair and reasonable bargain and always asking for a little more. Indeed, in these hard times I am all for the customer and the software supplier to renogiate a contract if both sides get something out of it. Yet this article takes us back twenty years to when a vendor was exactly that - a vendor. No thoughts of partnership, trusted advisor or strategic supplier - just a miserable old vendor. It is a very one-sided view of the relationship with nothing in there for the vendor, except, eventually, some revenue. I thought we had gotten past that by now.
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